GUARANTYITEMS RETURN / REFUND POLICY

Last updated 1^st of January 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within Seven days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at bilsakcoltd@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided, and mail your return to the following address:

Guarantyitems Online Wholesale and Retail Sales Attn: Returns

[RMA #]

1050B Alaos Arasi Street, Arepo,  Ogun  State Nigeria

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least Seven days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company/bank. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

●     Perishable items

●     Consumable goods

l  Personalized goods

l  Goods whose by their nature not suitable for return, or inseparably mixed with other items