GUARANTYITEMS SUPPORT POLICY

Welcome to the Guarantyitems Customer Service Document. It has been designed to provide you with information on our customer service policies and procedures. Please take the time to read and understand the entire document.

Our Mission

To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.

Our Commitment

We will always try to resolve any issue in a timely and efficient manner. We promise to always provide the best service possible. We also want our customer service representatives to be patient when communicating with our clients.

Our Procedures

The following is a list of procedures that our team follows to achieve our mission and meet our commitments:

•  We always aim to answer every customer inquiry within Twenty-Four (24) hours.

•  We take pride in our [product/service] and work hard to ensure that it meets or exceeds customer expectations.

•  If a customer is not satisfied with their purchase, we will do everything we can to make it right.

•  We value feedback from our customers and use it to continuously improve our products and services.

•  We believe that happy clients are the best advertisement, so we always go the extra mile to achieve a high level of customer satisfaction.

Our Communication

When communicating with our customers, agents must:

•  Be clear and concise

•  Patiently listen to the customer’s issue

•  Resolve the issue in an efficient and effective manner